Refund Policy

Generating and viewing your marketing plan is always free. We want you to be satisfied with the paid add-ons — the task subscription and the print/PDF purchase. If either doesn't work as described, we offer refunds within 7 days of purchase.

All payments are processed by Paddle.com, our authorized reseller and Merchant of Record. Paddle handles payment processing, tax, and billing on our behalf. Your statement will show a charge from "Paddle.com" or a similar descriptor.

You can request a full refund if:

• 7 days or fewer have passed since the purchase date
• The task checklist or print export did not work as described on our pricing page
• You were charged twice or charged in error

Refunds are not granted for:

• Partial subscription periods after using the task checklist beyond the 7-day window
• A print export already downloaded, requested outside the eligible window
• Accounts suspended or removed for violating our Terms of Service

To request a refund, email us at info@sheafmediagroup.com with the email address on your account and the reason for your request. You can also contact Paddle directly, since they processed your payment, through their help center.

Once approved, refunds are processed within 5-10 business days, depending on your bank or payment method. The refund is credited to the original payment method used.

Cancelling a plan's task subscription is different from requesting a refund. You can cancel at any time — this stops future monthly charges but does not automatically refund the current billing period. The marketing plan itself (business summary, competitive analysis, SWOT, target market, strategy, and budgeted initiatives) remains free to view forever, whether or not you ever subscribe, and regardless of cancellation. The $2.99 print/PDF purchase is a one-time charge, not a subscription, so there is nothing to cancel — only the refund process above applies to it.

For questions about this Refund Policy, contact us at: